Why nothing has really changed - and how everything still could
Vol. 2 - Iss. 2 pp. 5–11
One of the legal profession's leading forecasters of market change comes to grips with why so little progress seems to have been made during the past decade towards the transformation of legal services delivery. But he also explains why market change is ultimately a matter of when, not if, by highlighting three irreversible trends that will transform the legal services world from the outside in.