Why clients care about knowledge management
Vol. 2 - Iss. 2 pp. 12–16
This article presents an easy-to-read guide to legal sector knowledge management for all law firm professionals, in all kinds of firms. In particular, it covers what 'knowledge' and 'knowledge management' (KM) mean, why clients care about strategic KM and what practical steps those who are new to KM can take to begin to gain the benefits.