The modern business world is more complex than ever before and the role of in-house lawyers is similarly more multi-faceted than just being ?the lawyer'. Many general counsel now readily embrace this move to more than just a legal focus. One of these is Luci Ingram, general counsel at Utility Warehouse (UW), the multiservice utility provider, and one of the youngest general counsel in the FTSE 250. Luci trained and qualified at Slaughter and May. She then went in-house to King, the makers of Candy Crush. I spoke to Luci about navigating change, embracing complexity and the overwhelming need for empathy to inform both law and business.