Employees' expectations of their organisations are changing. The rigid cultures and challenging work patterns of many law firms are making them an increasingly ?hard sell'. Add into that the need to recruit more diverse lawyers and employees and there is a cultural mismatch at play for many large law firms. Hakon Runer, CEO of VorteXplore, a software program focused on analysing organisational culture, believes that a lot of the modern organisation's ills could be solved by listening more. He shares some practical ideas for law firms as to how to best listen and engage with their employees.