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![The CX factor](https://globelawonline.com/images/articles/449.jpg?w=270&h=&fit=&c=2&assets_cache=20231004212701)
There's lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships. Rob Millard and John O'Connor explore how firms that are trying to embrace true client centricity are setting themselves apart.