The magic of workflows - empowering your legal projects and processes
Vol. 5 - Iss. 4 pp. 42–47
Eventually everything connects - people, ideas, objects. The quality of the connections is the key to quality per se. This quote by Charles Eames, an important American designer of the 20th century, reminds us that when planning and delivering legal processes and projects, it can be easy to focus only on the task at hand and forget how things relate to one another. However, acknowledging and actively steering those connections between tasks and activities is the key to designing and ultimately delivering legal services of even higher quality, ie an improved user experience for all stakeholders.