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Client listening: Good news, AI is coming for you
Modern Lawyer
Vol. 7 - Iss. 3 pp. 62–67
Oct 2023
Claire Rason and Paul Roberts discuss AI and client listening and how AI can vastly improve the client experience by utilizing the mountains of data that lawyers couldn't possibly attempt to analyze themselves, thus allowing the human to do what they do best - use empathy, understanding, and experience to harness it.