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New year, new start– and by now most people's resolutions will have already fallen by the wayside. Whilst many eschew the idea of change for such an arbitrary reason as the beginning of a new calendar year, there is a good reason to reflect and take stock - because other people will be doing so. This means changes to working practices, trends and fads, and inevitable price increases, or cost-cutting measures. What are you doing to ensure you stay on people's Christmas card lists in a mere ten months' time?