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How to implement virtual emotional intelligence in the era of remote work
Modern Lawyer
Vol. 8 - Iss. 3 pp. 28–32
Oct 2024
Emotional intelligence is one of those soft skills that people either innately have, or need to work hard at achieving. In today's era of remote work, it's more important than ever to understand your client, and your team, in order to ensure a smooth working relationship. Having the emotional intelligence to sense when someone is engaged is essential, particularly when colleagues are not face to face. In Nais Mouret's insightful article, she speaks of both good and bad experiences of being managed, with the more positive relationship occurring entirely online, without even the benefit of seeing the person on-screen. This ability to engage with people without the need for eye contact and body language is an innate skill - and comes down to the act of listening to understand.