Knowledge Management in Law Firms
Expertise in Action
Luis Felipe Mohando, Silke Gotschalk, Martin Schulz, Gerard Tanja
Topics covered include: building the business case for a knowledge management plan; implementing an agreed strategy; organising the knowledge management function; implementing enterprise search technology; and fostering the contribution of lawyers to their clients’ perspective on learning and quality.
In this timely book produced in association with the International Bar Association, more than a dozen renowned knowledge management professionals provide their expert insights on all aspects of managing knowledge in a law firm. Topics covered include: building the business case for a knowledge management plan; implementing an agreed strategy; organising the knowledge management function; implementing enterprise search technology; and fostering the contribution of lawyers to their clients’ perspective on learning and quality.
The wide range of topics covered, coupled with the depth of the authors’ experience in real-life legal knowledge management, make this book an invaluable reference work for law firms looking to shape their knowledge management function, both in smaller firms where know-how sharing is a limiting factor for expansion and in larger firms interested in developing their knowledge management function further. For that reason, the book should be of interest to anyone looking for an insight into legal knowledge management, including law firm partners, knowledge management professionals and consultants, professional support lawyers and fee earners.
Table of Contents
|Table of contents||4|
|Introduction: knowledge management in law firms Luis Felipe Mohando Sorainen||6|
|Implementing knowledge management strategy in practice Allie Lustigman Charles Taylor||16|
|KM governance for law firms Porcia Newell Licensed attorney Anthony J Rhem AJ Rhem & Associates, Inc||32|
|Knowledge professionals in law: demonstrating value and retaining talent in a changing legal environment Tara Pichardo-Angadi Norton Rose Fulbright LLP||44|
|Taxonomy, informal tagging or both: master data, processes and benefits Jonna Vainikainen Castrén & Snellman Attorneys Ltd||52|
|Implementing enterprise search in a law firm Silke Gottschalk Luther Rechtsanwaltsgesellschaft mbH||68|
|Knowledge management and HR: evolving together for positive growth Stephanie Abbott Janders Dean||80|
|Getting lawyers to contribute content to KM systems and to use KM resources Martin R Schulz German Graduate School of Management and Law (GGS)||92|
|Aligning knowledge management goals to legal project management Jonna Vainikainen Castrén & Snellman Attorneys Ltd||102|
|KM in legal project management Anthony J Rhem AJ Rhem & Associates, Inc||112|
|Client-facing knowledge management Raffael Büchi Bär & Karrer||122|
|Knowledge management in mergers and acquisitions Anthony J Rhem AJ Rhem & Associates, Inc||136|
|Layered client portals for development of client relations Boyd Hendriks Informationland||150|
|Showcasing outside the library walls: growth throughcollaborationEmily AllbonCity, University of London||160|
|Organising KM in a law firm –coordinating processes and resources Martina Kuth CMS Hasche Sigle Martin R Schulz German Graduate School of Management and Law (GGS)||170|
|About the authors||182|
Director, Janders Dean
Stephanie is the leader of Janders Dean’s APAC Knowledge Management & Innovation Practice. She is a dynamic and innovative senior consultant in legal knowledge management, change and organisational development.
She has been working with law firms and inhouse legal teams in the areas of knowledge management, process improvement, technology and learning for over 13 years in Hong Kong and Australia. Stephanie understands the diverse cultures and dynamics of the Asia-Pacific region, and combines deep experience in her field of expertise with a strong commercial and practical sense. She has held senior organisational development and knowledge management roles in major international law firms, such as Mayer Brown and Gilbert + Tobin. As part of the Janders Dean team she has advised regional and international law firms, in-house legal teams and government organisations about their knowledge and legal service transformation strategies.
Senior lecturer in law, City, University of London
Emily Allbon was law librarian at City, University of London for 14 years, before joining the City Law School as a lecturer in 2014. She now teaches various modules on the undergraduate programme including Legal Method, English Legal System and Land Law as a senior lecturer. As a librarian her work was recognised both internally at City (she was given the Robert Kitchen Award 2012 for her “outstanding contribution to the University”) and more widely, with highlights including being named Wildy/BIALL Law Librarian of the Year 2012, receiving the Routledge/Association of Law Teachers Teaching Law with Technology Prize 2013 and being given a National Teaching Fellowship from the HEA in 2013.
She has written extensively on issues of legal information management, legal skills teaching and student engagement and has just published her first student textbook: The Insider’s Guide to Legal Skills (Routledge, 2016).
Head of know-how and business development, Bär & Karrer
Raffael Büchi is head of know-how and training/continuous education as well as business development at Bär & Karrer. He is responsible for the firm’s know-how system, its website, its intranet, its publication strategy as well as for all the submissions for rankings and awards. Furthermore, he is a member of the steering committee of the Bär & Karrer College, the internal training program for associates. In the field of legal knowledge management he also advises clients of the firm and organises workshops.
He regularly publishes on topics within his specialisation. He is a speaker at the workshop series ‘Compliance in Action’ of the ZHAW (Zurich School of Applied Science). On January 20/21 2016 he chaired the international knowledge management conference KM Legal Europe in Amsterdam. Raffael Büchi was one of the Presiding Judges for the STEP Private Clients Awards 2015/16.
Operational head of compliance, Luther Rechtsanwaltsgesellschaft mbH
Silke is the operational head of compliance at Luther Rechtsanwaltsgesellschaft mbH. She is responsible for the firm’s conflict check and compliance system including AML-proceedings. As a former IP/IT lawyer, she is especially interested in IT-driven knowledge management technologies such as enterprise search systems for law firms. Silke is a regular speaker at the IBA annual conferences and current chair of the IBA law firm management committee subcommittee on knowledge management and IT.
Managing director, Informationland
Boyd Hendriks (1959) is managing director of Informationland, a consulting firm based in The Netherlands and the United Kingdom. He has a long track record with top law firms developing their knowledge management and IT strategies, and lead their teams to new roles in the changed business models of their organisations. He developed the first knowledge exchange portals in accountancy and pioneered with knowledge management in finance and health industries. Boyd lectures knowledge management and innovation at the University of Applied Sciences in Amsterdam.
Librarian and coordinator, Library and Information Services, CMS Hasche Sigle
Martina Kuth has a diploma in librarianship (Dipl- Bibl) and a Master in Library and Information Science (MA LIS) accredited by CILIP. She has been working as a one person librarian in legal company libraries since 1987.
Currently she runs the library of the CMS Hasche Sigle in Frankfurt am Main and coordinates the Library and Information Services in all German CMS-offices.
She volunteers for the board of the Arbeitsgemeinschaft juristischer Bibliotheken und Dokumentationsstellen (AjBD), which is a section of the International Association of Law Libraries IALL, and is a member of various German professional associations.
Martina authored the first handbook on One- Person-Librarianship originally written in the German language as well as various articles. Furthermore she is an associate of the editorial board of b.i.t.online, a leading journal for librarianship and information science.
Knowledge & information manager, Charles Taylor
Allie Lustigman MsC, MCILIP is the knowledge & information manager at Charles Taylor, which is a leading international provider of professional services including end-to-end management of insurance companies like The Standard Club, a third party liability shipping insurer. The information service includes the provision of legal and commercial research, knowledge management, information resource management, current awareness and intranet management. Before joining Charles Taylor Allie worked in the legal sector at Magic Circle and top city law firms. She is a Chartered librarian and member of the Chartered Institute of Library and Information Professionals (CILIP), and the British and Irish Association of Law Librarians (BIALL), sitting on their public relations committee. Allie regularly publishes articles on the topics of intranets, knowledge and information management.
Luis Felipe Mohando
Head of knowledge management, Sorainen
Luis Felipe Mohando is head of knowledge management in Sorainen. As part of the knowledge management team he designs, implements and manages systems and procedures enabling Sorainen legal teams to organise, share and use know-how and experience. Luis Felipe joined Sorainen’s M&A and private equity practice bringing his international experience from the tax department of Ernst & Young in Buenos Aires, and from building up and heading the Corporate and M&A team in Leverone & Mihura Estrada.
He read law at Torcuato Di Tella University in Buenos Aires, additionally holding LLM degrees from New York University, the National University of Singapore and Torcuato Di Tella University. He was called to the Buenos Aires bar in 2002 and the Madrid bar in 2010.
Between 2012 and 2015 he was the Chairman of the IBA law firm management committee subcommittee on KM & IT.
Porcia Newell is a licensed attorney with over 10 years of experience in the financial services industry. She has provided legal support to some of the largest banking institutions in the US, including Wells Fargo and Bank of America. Most recently, Porcia’s work has included drafting bank policies and procedures, and tracking state legislative updates for enterprise-wide compliance purposes.
In addition to her work advising corporate clients, Porcia also led a consumer advocacy law practice based in the San Francisco Bay area. Her practice areas included civil litigation and trust and estate planning.
Head of knowledge (EMEA), Norton Rose Fulbright LLP
Tara Pichardo-Angadi has a law degree from King’s College London and a Maîtrise from the University of Paris 1 – La Sorbonne as well as a post-graduate diploma in legal practice from the College of Law.
Upon qualification, Tara joined the Paris asset finance team of Norton Rose Fulbright. Tara became a Knowledge Lawyer in October 2004, where her role encompassed keeping the finance team updated on changes in law (both French and English), drafting and maintaining our French law precedents and answering queries on both French and English law and training, including ensuring compliance with Paris Bar regulations. Tara became Head of Knowledge in the EMEA region in November 2012, including managing stakeholders’ knowledge requirements, developing knowledge plans, feeding into the global knowledge strategy and managing local knowledge teams, budgets and projects. Tara regularly assists clients as regards their training and access to knowledge.
Anthony J Rhem
President/Principle consultant, AJ Rhem & Associates, Inc
Dr Anthony J Rhem, PhD is a management consulting and IT professional with over 30 years of experience and since 1990 has served as president/principle consultant of AJ Rhem & Associates, Inc, a privately held Management Consulting and IT firm located in USA, Chicago, Illinois. Dr Rhem holds degrees in business management, computer science and knowledge management. As a consultant, strategist and adviser Dr Rhem has worked with Fortune 500 corporations in retail, communications, financial, insurance, legal, healthcare and the military (US Army and US Air Force) in implementing strategies, policies and solutions centred on information technology and knowledge management. As a professor and corporate instructor, Dr Rhem has trained hundreds of personnel across many corporations, law firms, government and military agencies in the principles, practice and application of strategic management, information architecture, software engineering and knowledge management.
Martin R Schulz, LLM (Yale)
Professor of German and international private and corporate law, German Graduate School of Management and Law (GGS), Heilbronn, Germany
Dr Martin R Schulz is a professor of German and international private and corporate law at the German Graduate School of Management and Law (GGS) in Heilbronn, Germany. He studied law at Goethe University in Frankfurt/Main and Yale Law School, New Haven/USA, holding a doctorate in law from Goethe University and a Master of Laws Degree from Yale. His publications and main areas of expertise include international corporate law, corporate compliance and knowledge management for lawyers. Before joining the GGS faculty, Martin R Schulz worked full time as an attorney-at-law and as a knowledge management lawyer for a renowned multinational law firm. In addition to his academic activities, he joined the Frankfurt office of CMS Hasche Sigle as Of Counsel in November 2015.
Gerard J Tanja
Partner, Venturis Consulting Group
Gerard Tanja is a partner at Venturis. He holds an LLM and PhD degree in law, and has a MBA from the University of California. Before establishing Venturis, Gerard worked at the University of Leyden, was legal adviser to the Minister of Foreign Affairs and was, before moving to Clifford Chance (World Firm Management Committee), General Director of the TMC ASSER Institute for International Law.
At Clifford Chance, Gerard was responsible for HR development and know-how management. At Venturis Consulting Group, Gerard specialises in strategy formulation, merger consulting and KH management projects. He has been involved in a number of international law firm mergers, has assisted several Anglo-American firms with the establishment of their European offices and has undertaken a series of strategic reviews of European offices. In addition, he has been heavily involved in a number of law firm restructuring and governance initiatives and KH implementation initiatives in the Benelux and Germany.
Business process manager, Castrén & Snellman Attorneys Ltd
Jonna Vainikainen is a business process manager and works in the Knowledge Management Team at Castrén & Snellman Attorneys Ltd in Helsinki. She has a specialist qualification in management. Jonna’s responsibilities include, among other things, business process and master data management as well as the development of project management. She is also actively involved in business development projects and strategy process development. In addition, she provides induction training and other training for the firm’s personnel.
Jonna specialises in business with an ICT emphasis, focusing on consistent personal and corporate development.